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Troubleshooting

What to do when a figure or price looks wrong.

My change didn't appear

Almost always the browser cache — hard reload.

If an edit doesn't show, do a hard reload (Ctrl+Shift+R). The browser can serve a cached page even after the app updated. This fixes it the vast majority of the time.

Live price says unavailable

The forecast falls back to scenario prices — still valid.

If the live CBAM price can't be read, Forecasting uses the scenario prices instead and says so. Your projection is still valid; check the Regulatory module to confirm the current published price is present.

Open Regulatory →

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More help: Getting started · The modules · Plant models by sector · Compliance & deadlines · Data & accuracy · FAQ

This is the same guidance as the in-app Help centre. Last rebuilt 2026-10-26.